Showing posts with label company. Show all posts
Showing posts with label company. Show all posts

Sunday, June 15, 2025

strangers stopping strangers, just to shake their hand

I am very disappointed. Not surprised, but disappointed.

June has been designated as Pride Month — unofficially — since 1970, when four US cities held pride marches to commemorate the one-year anniversary of the riots (and subsequent victory for gay rights by the gay community) at the Stonewall Inn in New York City. In 1999 — more than a quarter of a century ago — President Bill Clinton issued a proclamation naming June "Gay and Lesbian Pride Month." In 2011, President Obama expanded the recognition to include the entire LGBTQ+ community. Since then, Pride Month has been recognized and celebrated by individuals — both gay and straight. Corporate America jumped on the potentially lucrative bandwagon, incorporating the ubiquitous rainbow flag into their logos and product labels, in hopes it would A. display their support for the gay community and B. put them in line for a quick boom in business. Whatever ulterior motives big companies had, their hearts (if corporations have hearts?) seemed to be in the right place.

Lately, there seems to be a wave of unprovoked and unfounded hate washing over our country. I'm not saying that hate disappeared and then suddenly reappeared. The hate has always been there. It just appears that people have become more brazen, more vocal and more venomous in the age of the internet and social media. Behind the anonymity of a Facebook account or an X handle, folks spew the most vile, narrow-minded, fear-induced rhetoric without concern for possible repercussions. I've seen social media posts (and comments on posts) that reveal the most backward-thinking, prejudiced sentiment that I mistakenly thought was on its way out as my parents' generation dies off. I am really shocked (and disappointed) that people of my age — or younger — still maintain the bigoted ideals of a shameful time in our country's history. I really hoped we were headed in a better direction.

There was one group I thought was exempt from this parochial mindset. Deadheads. Turns out.... I was wrong.

The Grateful Dead has not existed for thirty years. (Don't count The Other Ones, Dead & Company, Furthur, the Rhythm Devils, Phil Lesh and Friends, RatDog, Billy & the Kids or any other offshoot assembly of former and fringe members of the original band.) The fans of the Grateful Dead — Deadheads — have always presented themselves as free-spirits. They promoted love, kindness, peace, cosmic consciousness and all that other hippie philosophy — long after the first generation of hippies started wearing suits and ties and working in the corporate world. Hoards of fans — too young to have experienced the psychedelic "love-in" vibes of the band first hand — have proliferated the message of brotherhood (and sisterhood) for decades after the demise of Jerry Garcia and his colleagues, through bands like Phish, Umphrey's McGee and other "Grateful Dead"-ish bands. Still, thirty years later, they sport joyful tie-dye clothing and flash the peace signs in photos splashed across Instagram, Facebook, TikTok, Snapchat (is that still a thing?) and other internet platforms with which I'm unfamiliar.

And just like Pride Month, several companies have jumped on the Grateful Dead's monetary bandwagon to capitalize on the band's popularity, legacy and image. Grateful Dead merchandise is still a hot commodity. Whoever controls the band's interest has licensed the familiar iconography for inclusion on t-shirts, stickers and hundreds of other items. (As KISS's Gene Simmons once said "Anything that can have KISS on it, should have KISS on it." Obviously, the marketing department of Grateful Dead Enterprises have sat up and taken notice.) I'm not knocking this practice. Oh no! Anywhere there's a buck to be made — have at it, I say. I'm just stating a fact.

One of the many licensees of Grateful Dead merchandise is a small company called Grateful Fred. Grateful Fred started in 2020 as a way for its founder to display his love of the Grateful Dead on his electric car. Soon, his company was producing well-crafted metal badges in a variety of Grateful Dead symbols that could be permanently adhered to your vehicle just above the manufacturer's factory-applied badge, where it would seamlessly and subtly integrate.

Like this....

Pretty clever, huh?

In its short existence, Grateful Fred has extended their line to include stickers, barware, badges for water bottles and cellphone cases and keyrings. They have evidently garnered a pretty large customer base, likely comprised of holdover Deadheads now in possession of expendable income, thanks to pensions as they reach the age of retirement and their dependents have moved out on their own. The badges are not cheap — running between ten and thirty dollars apiece. Just this year — this month, as a matter of fact — Grateful Fred introduced ten products in their "Pride Collection," including the iconic "Steal Your Face" logo with a bold rainbow background. Measuring almost two-and-a-half inches in diameter at a cost of thirty bucks, this little metal badge can easily be mounted on your Volkswagen microbus to let the world know you are a proud dual member of the Grateful Dead and LGBTQ+ communities — or an ally thereof. Pretty sweet, if I say so myself. And something that would surely be welcomed among the loving, inclusive Grateful Dead fold.

You would think

The post announcing the Pride Collection on Grateful Fred's Facebook presence was flooded — flooded! — with a plethora of comments expressing anger, disdain, and — most surprisingly — homophobia. Comment after comment showed unabashed hatred for Pride Month, gays and, now, Grateful Fred. Many declared they would never purchase another item from the company. Others dismissed the LGBTQ+ community as "bullshit," "sad," "mentally ill," and a variety of equally misguided, uninformed and repugnant labels. A few said "Go woke and go broke!" as they, once again, totally miss the point of what "woke" actually means. Others wondered when "Straight White Male Month" will be celebrated, turning a blind eye to the fact that straight, white males are celebrated everyfuckingwhere you look! Still others questioned why someone's sexuality should be celebrated, as they continually post photos of themselves hugging their wives and kissing their girlfriends. What are straight people so afraid of? They've been in charge for like.... ever!

I have seen similar posts on other company websites and Facebook pages regarding their support for Pride Month or the gay community in general. But.... from Deadheads? Really? A group that allegedly prides (no pun intended) itself on love and loving and spreading love. I suppose hate is just everywhere and nothing is immune from its infestation.

I am disappointed. Not surprised, just disappointed.

Sunday, February 25, 2018

you load sixteen tons and what do you get

Just after my father served a two-year stretch in the United States Navy, assisting the Allied Forces in defeating Emperor Hirohito's army, he returned to Philadelphia to search for employment. For reasons only known to him, my father entered a Penn Fruit supermarket and inquired about filling the available position of apprentice meat cutter. He was hired and soon began to be taught the ins and outs of slicing up stripped cow and pig carcasses into consumer-tempting cuts of meat. He worked long and dedicated hours, honing his craft, as well as honing his knives. As time moved on, he became extremely adept in his ability, deftly gliding that blade through the marbled flesh, with the result being a beautifully-appealing roast or chop that would become some lucky family's dinner.

With his apprenticeship behind him, my father was promoted to full-fledged meat cutter. Working alongside others in his profession, my father churned out stacks of cut beef, pork and poultry at an astounding rate. He rarely moved from his position in the "cold room," working like a machine, only stopping every so often to grab a quick cigarette or a cup of coffee in the alley behind the the store. He would return to his work as quickly as he could, adjust his bloodied apron and continue stacking cuts of meat on pressed paperboard trays with expert precision. 

This went on for years and years until he was once again promoted, this time to meat manager. In his new position, he would still perform the physical act of cutting and packaging meat for sale, but he was also responsible for ordering product, dealing with suppliers for the best prices, scheduling staff, preparing weekly specials for inclusion in the store's advertising, as well as any number of incidental tasks that would pop up along the way. He liked being in charge, but he loved working at cutting meat. My father was transferred to different stores around the Penn Fruit chain, quickly adapting to a new commute and a new store configuration. A new location, however, never impacted his work ethic or his allegiance to the company that paid him at the end of each week. He did what his company asked him to do and he never questioned their decisions.

Mr. Dedication.
Another promotion came for my father. This time, he was made store manager. Although it was a gesture of trust on the part of Penn Fruit, my father accepted the new title with reluctance. As manager for the entire store, he would no longer be able to ply his meat-cutting ability on a daily basis. His new job would keep him busy with figures and reports and scheduling and customer service. He would still venture into the meat department regularly, even picking up a knife to separate a steak from a strip of errant fat spotted during a routine inspection. During his time as store manager, my father was also transferred more often. His competence as a manager meant his skills were needed to increase business at more stores. His stints at stores would be for shorter periods of time, sometimes even under a year, until he was sent to another location to bring up sales. My father was happy to be wanted and his dedication seemed to be appreciated, though it was never overtly stated.

But Penn Fruit's overall sales began to slip. They made some poor investments and bad business ventures into previously-untried territory failed miserably. Then, Acme, a rival supermarket chain, waged a vicious price war against Penn Fruit, sending the once-dominant chain into a financial tailspin. They scrambled, quickly selling off non-grocery holdings and even resorting to closing some lesser-producing markets. But it was the way they closed stores that was so... so... devastating, callous and thoughtless. The modus operandi of the corporate representatives was to drive up to a store as it was closing and demand the keys from the store manager. The corporate rep would lower his car door window and bluntly state to the unwitting manager, "Hand over your keys. This store isn't opening tomorrow."

This is how my father was relieved of his employ after twenty-five years of blind loyalty.

Conrad Van Orten, Sean Penn's character in David Fincher's 1997 thriller The Game, put it so eloquently when he explained the nature of corporations and the business mindset: "They just fuck you and they fuck you and they fuck you, and then just when you think it's all over, that's when the real fucking starts."

Don't forget that.


Sunday, January 28, 2018

all hail caesar

One evening this week, Mrs. Pincus and I went to pick up a pizza for dinner, something we do quite often. It may come as a surprise to you, but we regularly go to a Little Caesars location not far from our house. Unlike most people, we don't really have a single location pizza place that we swear by. We are not connoisseurs or "pizza snobs." We happen to like cheap, crappy, chain-store pizza. We just do.

My wife pulled into the parking lot of the strip center where the Little Caesars occupies the end storefront. I hopped out of the car, like I had done countless times before, and walked up to the front door and entered. The place rarely, if ever, has a welcoming vibe. Through the wire racks of stacked pizza boxes at the rear of the narrow service counter area, I could see several workers — all decked out in branded Little Caesars regalia (hats, shirts, aprons) — busily preparing pizzas at a large work table. Behind them, another fellow was monitoring the business-end of the large oven, extracting finished pizzas by gripping their pans with a pliers-like device and deftly shaking them into a waiting, pre-assembled box. They all appeared to be working in a predetermined rhythm, like the proverbial "well-oiled machine."

However, the young lady at the front counter, the "face" of the "Little Caesar's experience" for this particular location, did not exactly fit in with the rest of the apparent work ethic practiced by those in the nerve center of the establishment.

When I entered the store, to my right, was a man — in a Little Caesars hat and apron — stocking single-serving bottles of soda in a tall refrigerated display case. A few customers (maybe two, actually) were scattered about the open area, obviously waiting for their individual order to be served. Behind the counter, seated on a low object (perhaps a small carton?), was a young lady — I would guess still in her teens — with her back to the wall adjoining the business next store, paying extremely close attention to her cellphone. As I approached the counter, she slowly rose — though not exactly tearing her attention away from whatever was dancing across the small screen in her hand. She was wearing a sweatshirt emblazoned with the named of a local high school. No where on her person did the name or logo of Little Caesars appear. Nowhere. She finally turned her attention to me and asked, "Mmmnnnmmnnmmm."

At least, I think it was a question. Only because the inflection of her utterance went up in tone, slightly, at the end. I honestly has no idea what she said, but I can assume it was along the lines of "Can I take your order?" I asked for a pizza and an order of bread sticks and passed over my credit card to her her limp, waiting hand. She swiped it through the slot on the credit card reader, removed the receipt, handed me back my card and said, "Mmmnnnmm." Then, she promptly returned to her original perch, concentrating, once again on her electronic device and blotting the customers out.

A fellow from the back of the store placed a stack of pizza boxes on the wire rack from behind. The young lady rose slowly, grabbed the boxes and announced "Mmmnnnmm" in the general direction of a woman with short dreadlocks in a dark blue coat who was waiting, patiently, with her arms folded across her chest. The woman accepted the boxes and no more words were exchanged by either party. The young lady repeated this same procedure with the other customer who was waiting for an order to be filled.

Offer not valid where invalid.
After about eight minutes (the "Hot & Ready" promotion as presented in a series of Little Caesars commercials and in-store signage seems to be invalid at this location or in this realm), the young lady muttered her signature, unintelligible grunt at me and offered me a pizza box with a bag of bread sticks resting atop of it. I took it from her hands, thanked her and wished her a good evening. I really did. I headed towards the door, which was held open for me by a new, incoming customer — who would, no doubt, be subjected to the "Little Caesars welcome" that is standard operating procedure at this location.

Sunday, December 31, 2017

glad all over

While watching a DVRed episode of Jeopardy! a few evenings ago, my wife pointed out an ad for Glad® trash bags as I fast-forwarded through the commercial breaks. I stopped and backed the programming up to the beginning of the commercial to watch.

A man is sitting alongside a trash can in, what appears to be, his house. He explains to the viewing audience, in a very serious tone, that his wife has convinced him to become a devout vegetarian. Then a sly smile spreads across his lips and he arches one eyebrow. "Except on Ladies' Night.," he adds. He is then shown dumping the remains of a barbecue dinner into a Glad® "ForceFlex trash bag. There are dozens of long rib bones — browned, cleaned of meat and glistening with bits of red barbecue sauce, followed by several paper plates — greasy and stained with the same sauce. Finally, the last items into the bag are scads of crumpled paper napkins, all smeared with more sauce. It is implied that when this man's wife goes out with her friends on "Ladies' Night," he sneaks in a large mess o' ribs, disposing of the evidence in an opaque trash bag before she discovers his charade. She believes he is maintaining his aforementioned "vegetarian status," and, thanks to the good folks at Glad®, she's none the wiser. The commercial ends with the man dropping the tied-up bag into the outside trash receptacle as his wife pulls up in the car, the headlights illuminating the bag, but the incriminating contents remaining hidden.

While I certainly understand the gist of this ad, I didn't like its "humorous" approach at the expense of faithful husbands and vegetarians everywhere. So, I did what every outraged consumer does in this era of technology, convenience and laziness. I took to Twitter. I whipped out my phone, opened up the Twitter app and punched this message to the Glad® company:
I was careful to note that I was offended by the ad apparently condoning deceptive behavior and lying to one's spouse, as well as the not-so-subtle dig at vegetarians. All that and the fact that Glad® was offering its product as an accessory to the "crime." Of course, my "anger" was exaggerated, but, still, I wanted Glad® to know how misguided I felt their message was.

The next morning, I got this reply from the Glad® Twitter account:
Really? They needed me to send them a link to their own commercial?  I suppose the Twitter account at Glad® is manned by some college intern following detailed instruction in standard, generic customer service procedure. A quick search of YouTube resulted in a truncated version of the thirty second TV spot, but the sentiment was the same. I replied:
Soon, I received this reply to my reply:
What? That's how you handle a customer who has been offended by your company's advertising message? It wasn't over, as far as I was concerned. I shot back with this:
I received no further response from Glad®. I'm still waiting.

I don't really buy Glad® trash bags anyway. I'm just a troublemaker.

Thursday, July 16, 2015

tell me something good

I entered the working world a little over thirty years ago, when I graduated from art school. I worked in a small composition house for a while, then another small composition house, then another and another. After nearly ten years, I landed a job in the corporate world — the sterile land of cubicles and departments and a multi-tier system of management hierarchy. It was a far cry from just me and a typesetter doing paste-up and taking turns making coffee. It was structured and regimented and everyone knew his or her place and set of responsibilities. I did however come to appreciate the corporate atmosphere — its rules and its protocol — and I eventually found it pretty amusing.

In my first job, my boss was the owner of the business. She was very nice, but clueless when it came to design. I guess that's why she hired me and she seemed pretty pleased with my work. Over the five years that I worked for her, I was awarded several increases in salary, although not with any regularity. Desktop publishing was just coming into fashion, but it was becoming the industry standard at a lightning pace. The small composition house had become a dinosaur in a short five years and, sadly, closed. (Even more sadly, they closed while I was on vacation.) 

At my next job, my supervisor left on maternity leave, never to return. I took it upon myself to do her work, as the other idiots in that place would have banged into the walls without any sort of guidance. Based on the amount of extra work I was doing, I asked the owner for an increase in salary. The owner hesitated, hemmed and hawed and finally replied, "No one got raises this year." I corrected her, clarifying that I was not asking for a raise for everyone. I was just asking for me." She said she would consider it. My next paycheck included the slimmest of increases and I promptly went on the search for another job.

I dove head first into the corporate world when I was hired to do layout for a national publisher of legal periodicals. For the first time in my career, a computer would be my sole piece of work equipment. My primary responsibility was the layout and production of 45 newsletters — some monthly, some weekly. My work was assessed by my boss annually and I was given an increase in salary accordingly. Such is the way, I would come to understand, in the corporate world.

I eventually left that job (participating in that other corporate ritual — the "exit interview") and soon found myself in the marketing department of a large, after-market auto parts corporation whose mascots are three cartoon guys, one of whom smoked a cigar until 1990.* Once again, my progress and accomplishments were annually reviewed by my superior. After a couple of years, the novelty of the review process wore thin. I found out that, based on an edict from the executive powers above, managerial staff was expected to be extra critical of employees in their review, sometimes required to make up faults and setting unreachable goals to show that there is no such thing as a "perfect employee."

At review time, I was usually very busy and under tight deadlines. Any break in my daily routine would set my work behind schedule. So, when my boss announced that it was time for my review, I said, "Look, I'm really busy. How about I save us both some time. I'll tell you what you're gonna tell me, okay? I'm a hard worker and a conscientious worker. I'm opinionated and I've got a big mouth. Anything you'd like to add?" He looked at me. He looked at the printed pages in his hand. "Nope," he said, "that just about covers it." He went back to his office and I went back to my actual work.

Where the magic happens.
I have been at my current job for eight years. I have had the same boss for eight years. She knows me pretty well — my strengths, my weaknesses, my quirks and, most important, all of my schtick. I guess she knows me very well. Just this year, my sub-department (how's that for "corporate-speak?") has been shuffled and rearranged and whittled down to my boss and me. So, when review time came, I lumbered into my boss's office. She sarcastically said, "Okay. Let's get this bloodbath over with." I replied, "Seriously, what are you gonna tell me that you haven't already told me in eight years?" I silently read the printed assessment of my achievements over the past year. We discussed my job for approximately three minutes and then "bullshitted" for the next twenty. The corporate world requires that she submit a detailed review of her employee's performance. Whatever.

My raise kicks in Friday.

www.joshpincusiscrying.com


* Have you figured out which company I'm talking about?

Saturday, January 3, 2015

what a fool believes

I have been in the marketing field for years. I seek out and admire clever and innovative marketing practices regularly. Everything from Coca-Cola commandeering ol' Santa Claus for their own financial gain to Christian Mingle, the matchmaking website, claiming that God himself has endorsed their services. Brilliant. Just brilliant.

But so far, the best one I've seen is the campaign behind Sony Pictures' film The Interview. Follow this proposed scenario*, if you will...

Seth Rogen, an actor/writer possessing a modicum of talent, wrote the screenplay for a goofy film concerning the implausible concept of two reporters being recruited by the CIA to assassinate Korean dictator Kim Jong-un. When the silly concept was first conceived the object of the would-be assassins was Kim Jong-il, the current leader's father, who died in 2011, while the script was still in development.

As many kinks as possible were ironed out of the one-joke script and an August 2014 release date was set. Rogen, along with regular collaborator and Freaks and Geeks co-star James Franco (another actor that, despite a Best Actor Oscar nomination in 2011, has questionable acting range) were asked by Sony to reshoot and rewrite portions of the film. So, from the beginning Sony had its doubts about the sophomoric romp. The release date was changed to Christmas Day, a long-time popular and profitable day for the release of films.

Suddenly, what appeared (to me, at least) to be a brilliant marketing campaign was launched. Sony announced to the rabid, hungry-for-a-story media that their corporate email system had been hacked, the culprits releasing hundreds of personal correspondences that would prove embarrassing to a slew of executives, producers, directors and actors. The media leaped all over the story like a mouse to a peanut butter-smeared snap trap. 

A day or so later, alleged hackers released several as-yet unreleased films online, to the apparent shock and dismay of Sony (including the inexplicable second remake of Annie).

After days of jarring emails — some deriding famous and beloved actors and their films — Sony announced that the source of the criminal infiltration was rebel group calling themselves Guardians of Peace, based in malevolent North Korea (read: George Orwell's Eurasia). Kim Jong-un himself had condemned The Interview, promising a "merciless" retaliation if the film is released. The Guardians of Peace threatened a 9/11-type attack on theaters daring to show the film. Suddenly, Sony was shaking, giving in to the threats and demands of an evil foreign government who was allegedly behind a massive email attack, although their previous technological know-how resulted in four consecutive failed satellite launches, Sony canceled the Christmas Day release of The Interview. The voice of the people roared with displeasure. Celebrities took to Twitter (the cool outlet of choice) to express their outrage about the decision. Even the President took time out of his busy day to offer an opinion, calling Sony's decision "wrong." With just a few days to spare, Sony did a complete turnaround, standing proud against foreign threats. The studio announced that it would show the film in a select group of theaters, terrorist groups be damned! It would also make the film available to online outlets, like YouTube, Google Play and many, many others, for a small rental fee. Social media exploded in approval. We won! We beat the terrorists! We would now exercise our God-given American rights of Free Speech to see shitty movies! One fellow in the military was even prompted to tweet to Mr. Rogen: "You make me proud with your courageous decision to stand up to North Korea. I support you and am proud to serve you. You are a true American." (Seth Rogen is Canadian, but, y'know... whatever.)  U-S-A!  U-S-A! U-S-A! 

So, defiantly, The Interview was released on Christmas, as promised. It made one million dollars — granted it was only shown in 330 independent theaters nationwide (as opposed to Unbroken, which was shown on 3,100 screens). The home, video-on-demand views, once tallied, will, no doubt, bring that total higher. The critics, however, were less than kind, mostly panning the film as "misogynistic," "racist," "filled with toilet humor and penis jokes," and "vulgar." One critic wanted to know "What was all the fuss about?"

A little more than a week after the hoopla has died down, The US Government (the same one that recently admitted to lying about the CIA's torture methods) revealed that North Korea may not have been behind the Sony hacking, but plans for sanctions against North Korea will still be implemented.

Oh well, you got to see your Seth Rogen movie. You got to wave the American flag for a little while. And you fell right into Sony's master plan.

Happy?


* the opinions expressed here are mine and mine alone, but maybe you'll share them.