Your time is not precious. This is very easily confirmed. Just make an appointment with someone — a doctor, a contractor... anyone. Most often they will keep you waiting or be very late or cancel your appointment or not show up at all. Their time is special. Their time is valuable. Your time is worthless.
I turned 65 a month ago. Turning 65 qualifies me for a few benefits. I am now eligible to enroll in the nationwide Medicare program — which is the closest I'll ever get to the level of subsidized healthcare offered by nearly every other country on the planet. A little closer to home, I am now eligible to received a free SEPTA senior pass which allows me to enjoy (enjoy? riding SEPTA?) free rides on public transportation that is operated by SEPTA in the Philadelphia area. All I have to do is stop by SEPTA's main office, supply them with some basic information, show proof of age and they will give me an ID card right then and there. However, getting to SEPTA's office is terribly inconvenient. It requires a drive into center city and finding parking or taking public transportation which — ironically — I'd have to pay for. Also, SEPTA only has office hours at the same time as my working hours, which means I'd have to take time off from work to accomplish all this. As an alternative, I could go to my local State Representative's office. There, I can submit the same information, but I'd have to wait approximately four weeks for my card to arrive.
I had an upcoming follow-up doctor's appointment for which I had already taken a half-day of sick time from work. I figured that I could pop over to the State Representative's office before my doctor's appointment and get everything done in one day. I consulted the State Representative's office website and saw that their daily hours began at 10 AM. My wife had just applied for her SEPTA pass a few months ago at this office and they told her, if need be, they could come in at 9 AM, if that would be more accommodating. So, I called the State Representative's office one day prior to my doctor's appointment top confirm their promise of meeting me earlier. The friendly woman on the phone assured me — assured me — that the office regularly opens at 9 AM, regardless of the posted hours. She further assured me that I could happily come in at 9 AM and have everything taken care of in a matter of minutes. Before I ended my conversation, I very plainly made sure that I could come in at 9AM the next morning and the woman said — and I quote — "Absolutely!"
I was not convinced.
The State Representative's office is just a short drive from my house, no more than ten minutes. I arrived at the office at 8:55 AM. I parked, walked around to the front entrance and tugged on the door. It was locked... and through the front window I could see there was no signs of life inside. I paced the sidewalk out from for a little while, then I retreated back to my car. After fifteen minutes of still being the only car in the small parking lot, I walked back to the front door. It remained locked I checked the time on my phone, calculating in my head how long I could wait and still make my 10AM doctor's appointment. As I paced off my annoyance, a couple with a small child came up from the path leading from the parking lot.
"Are you waiting for them to open?," the woman asked. "Yes," I replied, then, despite not being asked, I continued, "They told be they would open at 9 this morning." I checked the time. It was now 9:30. The couple thanked me for the information and said they would return at 10. I, too had to leave in order to arrive on time for my doctor's appointment (because I am courteous in that way). In disgust, I walked back to may car.
I arrived at my doctor's office a few minutes before my scheduled 10 AM appointment. I checked in with the receptionist and took a seat in the waiting room... for my 10AM appointment. I waited. And waited. My name was finally called at 10:20AM — a full twenty minutes past the time I was expected to be there. When I arrived, I spotted my doctor wandering around the office and patrolling the hallways back where the exam rooms are. I was led to an exam room where I was instructed to take a seat and that the doctor would be with me shortly — which translates to more waiting.
Finally, the doctor came in and asked me how things were. I told her (she is an otolaryngologist) that I was having some difficulty hearing in my left ear. She took an otoscope and examined my left ear. Then, with some unseen tool, she extracted something from my ear canal that immediately allowed for all sound to be heard. "Wow!," I said, "What a difference!" The doctor smiled, handed me a printout to give to the receptionist and promptly exited the room. The whole thing took less that ten minutes... that was half the amount of time I spent in the waiting room.
Finally, the doctor came in and asked me how things were. I told her (she is an otolaryngologist) that I was having some difficulty hearing in my left ear. She took an otoscope and examined my left ear. Then, with some unseen tool, she extracted something from my ear canal that immediately allowed for all sound to be heard. "Wow!," I said, "What a difference!" The doctor smiled, handed me a printout to give to the receptionist and promptly exited the room. The whole thing took less that ten minutes... that was half the amount of time I spent in the waiting room.
Seeing that I had some extra time, I headed back to the State Representative's office. There were two cars in the parking lot, possibly letting me know that they were, indeed, open. I walked around to the front entrance and it opened. I was greeted by a woman behind a desk who, if I didn't know better, was Amy Sedaris. I told her that I'd like to apply for a Senior SEPTA pass. She smiled and asked for the required information. When it came time to take my picture for inclusion on the card, the camera failed to operate. After several tries and several comments of "Oh, this darn thing!," she led me back to another office and another woman (who resembled Aunt Bee from the Andy Griffith Show) who would continue to process my application and — hopefully — was equipped with a working camera. Her camera worked, but she was clueless as to how to access my already-started application. Amy returned and the two of them pondered the computer screen for a good long time. They also made chit-chat with me about the Phillies (prompted, I suppose, by my Phanatic sneakers) and the weather. Eventually, they figured things out and my application was submitted to SEPTA.
I debated with myself about telling them that I was assured they would open the office at 9AM and that, based on that assurance, I was at their front door at 9AM. I ultimately decided not to bring it up. It was pointless and would accomplish nothing after the fact. Well, it may have accomplished pissing them off.
After all, my time is not precious. Theirs is.
















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