precious

Your time is not precious. This is very easily confirmed. Just make an appointment with someone — a doctor, a contractor... anyone. Most often they will keep you waiting or be very late or cancel your appointment or not show up at all. Their time is special. Their time is valuable. Your time is worthless.

I turned 65 a month ago. Turning 65 qualifies me for a few benefits. I am now eligible to enroll in the nationwide Medicare program — which is the closest I'll ever get to the level of subsidized healthcare offered by nearly every other country on the planet. A little closer to home, I am now eligible to received a free SEPTA senior pass which allows me to enjoy (enjoy? riding SEPTA?) free rides on public transportation that is operated by SEPTA in the Philadelphia area. All I have to do is stop by SEPTA's main office, supply them with some basic information, show proof of age and they will give me an ID card right then and there. However, getting to SEPTA's office is terribly inconvenient. It requires a drive into center city and finding parking or taking public transportation which — ironically — I'd have to pay for. Also, SEPTA only has office hours at the same time as my working hours, which means I'd have to take time off from work to accomplish all this. As an alternative, I could go to my local State Representative's office. There, I can submit the same information, but I'd have to wait approximately four weeks for my card to arrive.

I had an upcoming follow-up doctor's appointment for which I had already taken a half-day of sick time from work. I figured that I could pop over to the State Representative's office before my doctor's appointment and get everything done in one day. I consulted the State Representative's office website and saw that their daily hours began at 10 AM. My wife had just applied for her SEPTA pass a few months ago at this office and they told her, if need be, they could come in at 9 AM, if that would be more accommodating. So, I called the State Representative's office one day prior to my doctor's appointment top confirm their promise of meeting me earlier. The friendly woman on the phone assured me — assured me — that the office regularly opens at 9 AM, regardless of the posted hours. She further assured me that I could happily come in at 9 AM and have everything taken care of in a matter of minutes. Before I ended my conversation, I very plainly made sure that I could come in at 9AM the next morning and the woman said — and I quote — "Absolutely!"

I was not convinced.

The State Representative's office is just a short drive from my house, no more than ten minutes. I arrived at the office at 8:55 AM. I parked, walked around to the front entrance and tugged on the door. It was locked... and through the front window I could see there was no signs of life inside. I paced the sidewalk out from for a little while, then I retreated back to my car. After fifteen minutes of still being the only car in the small parking lot, I walked back to the front door. It remained locked I checked the time on my phone, calculating in my head how long I could wait and still make my 10AM doctor's appointment. As I paced off my annoyance, a couple with a small child came up from the path leading from the parking lot.

"Are you waiting for them to open?," the woman asked. "Yes," I replied, then, despite not being asked, I continued, "They told be they would open at 9 this morning." I checked the time. It was now 9:30. The couple thanked me for the information and said they would return at 10. I, too had to leave in order to arrive on time for my doctor's appointment (because I am courteous in that way). In disgust, I walked back to may car.

I arrived at my doctor's office a few minutes before my scheduled 10 AM appointment. I checked in with the receptionist and took a seat in the waiting room... for my 10AM appointment. I waited. And waited. My name was finally called at 10:20AM — a full twenty minutes past the time I was expected to be there. When I arrived, I spotted my doctor wandering around the office and patrolling the hallways back where the exam rooms are. I was led to an exam room where I was instructed to take a seat and that the doctor would be with me shortly — which translates to more waiting.

Finally, the doctor came in and asked me how things were. I told her (she is an otolaryngologist) that I was having some difficulty hearing in my left ear. She took an otoscope and examined my left ear. Then, with some unseen tool, she extracted something from my ear canal that immediately allowed for all sound to be heard.  "Wow!," I said, "What a difference!" The doctor smiled, handed me a printout to give to the receptionist and promptly exited the room. The whole thing took less that ten minutes... that was half the amount of time I spent in the waiting room.

Seeing that I had some extra time, I headed back to the State Representative's office. There were two cars in the parking lot, possibly letting me know that they were, indeed, open. I walked around to the front entrance and it opened. I was greeted by a woman behind a desk who, if I didn't know better, was Amy Sedaris. I told her that I'd like to apply for a Senior SEPTA pass. She smiled and asked for the required information. When it came time to take my picture for inclusion on the card, the camera failed to operate. After several tries and  several comments of "Oh, this darn thing!," she led me back to another office and another woman (who resembled Aunt Bee from the Andy Griffith Show) who would continue to process my application and — hopefully — was equipped with a working camera. Her camera worked, but she was clueless as to how to access my already-started application. Amy returned and the two of them pondered the computer screen for a good long time. They also made chit-chat with me about the Phillies (prompted, I suppose, by my Phanatic sneakers) and the weather. Eventually, they figured things out and my application was submitted to SEPTA.

I debated with myself about telling them that I was assured they would open the office at 9AM and that, based on that assurance, I was at their front door at 9AM. I ultimately decided not to bring it up. It was pointless and would accomplish nothing after the fact. Well, it may have accomplished pissing them off.

After all, my time is not precious. Theirs is.

www.joshpincusiscrying.com

I fought the law

DISCLAIMER: If you are a lawyer, you might want to skip this week's entry on It's Been a Slice. I know how sensitive lawyers can get and I know how insulting I can get. In this post, I will knowingly make blanket statements and unfounded claims with little to no proof to back them up. If you are a lawyer, you won't find this particular post funny. (As for the rest of you, you may not find any of my posts funny, but I am addressing just the lawyers right now.) I am giving you fair warning to get out now.

I worked in the marketing department of a fairly large east coast law firm for nearly ten years. In that time, I grew to really, really hate lawyers. For the most part (uh-oh! here comes one of those blanket statements I was telling you about!), I found them to be arrogant, condescending know-it-alls who were convinced that just because they went to law school, they were capable of doing your job in addition to their own. They were experts on everything. They were a source of knowledge on just about any subject. On a personal level, I was often given unsolicited design advice and instruction from lawyers. 

It's complicated.

The firm that employed me was very aggressive when it came to marketing and the marketing department boasted over a dozen members. Nevertheless, lawyers constantly injected their own ideas, based purely on the fact that they went to law school. Once, I was designing an invitation for a conference in our Harrisburg office. The lawyer I was working with asked for the size of the invitation. In a telephone conversation, I told him it would be in postcard form, measuring eight and a half inches wide by five and a half inches high. He said he could not visualize it and requested a printed sample. I asked if there was a ruler available in his office. Again, he pressed for a printed, actual size sample. I told him it was the size of a regular piece of copy paper — one that is currently in a tray in the office Xerox machine — folded in half widthwise. He was not interested in any sort of exercise in origami. He demanded — demanded, I tell you! — a printed sample. I was convinced that, despite his years of college and law school education, this guy was either too important or too dumb to know how to operate a ruler.

One of my other jobs at the law firm was producing standard "support" ads for program booklets. These are very generic ads, usually offering "congratulations" or "best wishes" for someone being honored by a local organization. These ads were solicited to raise additional funds to either lessen the overall cost of an event or to contribute to a charitable entity. Because the law firm placed so many of these kinds of ads, the ordering process was streamlined to a few clicks on the firm's intranet. Every so often, an attorney - who was placing one of these ads - would request a full-color version. I would check the specifications from the organization to see if they allowed for color. If they did not, I would inform the attorney that the booklet in question would be in black & white. This, of course, would lead to an argument, because you cannot tell a lawyer that they can't have something they want. I would explain — again — that the booklet would be printed in just black ink. In some cases, I was ordered to submit a color ad and "see what they could do." Of course, "what they could do" was to tell me to resubmit a black and white ad.

Another time, I was having a heated discussion with a co-worker in her office. Perhaps our exchange got a little too loud and our voices carried out into the hallway. One of the firm's lawyers poked his head into her office. I expected him to tell us to keep our voices down, which would have been understandable. But, no... he actually began offering ways in which we could solve our little disagreement. My co-worker and I were so taken aback by the uninvited hubris this guy exhibited that we nearly forgot what were were arguing about.

Yet another of the firm's lawyers supplied a mailing list of contacts to whom he wanted a mass-mailing sent for an upcoming seminar that he would be hosting. He was very specific about the names included on the list and asked the woman in charge of mailing to pay close attention to the list — not to add any of the firm's other contact lists to his special list. The invitation was prepared, printed and mailed to his special list, as per his instructions. After a reasonable amount of waiting time, the seminar was canceled for lack of interest. The special list received not a single reply.

I was relieved of my position at the law firm just before Spring of 2018. I have had three jobs since then. But, my feelings toward lawyers have not waned. 

If you are a regular reader of this blog (besides me, I wonder why anyone would be a regular reader of this blog), you know I spend an inordinate amount of time watching television. I have taken notice of several commercials for local law firms — two in particular. The first features a local lawyer discussing his various case wins with a group of folks in a relaxed setting. Everyone is seated on a sectional sofa while the lawyer expounds on his winning record — delivered in a tone that's a strange combination of empathy and arrogance, with the "empathy" part sounding very insincere. The lawyer in the commercial reminds me of a lawyer I encountered almost ten years ago when an alleged UPS employee sued me (via my insurance company) over an alleged fall on my property. He is slimy and weasle-y and in a gazillion years I would never hire this guy to represent my interest in anything.

In another series of commercials for another Philadelphia law firm, the two principals are shown discussing important facts of a pending case (I assume) while strolling past prominent and recognizable sights in Philadelphia. There are scenes of them near the Liberty Bell and Independence Hall and City Hall. (I suppose they opted against showing them cavorting with Gritty and that's probably for the best.) Both gentlemen are dressed in tailored business suits. One of them, however, desperately needs a haircut. Up front, he has a receding hairline, but in the back....? It appears as though he leapt from his barber's chair to attend to an unexpected emergency and never returned to finish up his haircut appointment. Ever. And that appointment was months ago. I'll tell ya... if I decided to employ the services of this particular law firm and this guy and his "bushy bushy blond hair-do" walked into the office for our first consultation, I would immediately show myself to the door. There ain't a jury in the world who would take this alta kaker and his flowing locks seriously. Plus he reminds me of an old boss that I hated.

I actually have plenty more to say about lawyers, but I think I've made my point. Plus, I probably have lost a few readers.

So, sue me.

www.joshpincusiscrying.com