On Sunday, my wife and I took our son to one of his favorite stores - H Mart. We actually live equidistant from two H Marts, but he chose to go to the larger one. (Just as a side note, the smaller H Mart is the actual one that is referenced in Michelle Zauner's best-selling memoir Crying in H Mart.) Okay, maybe the larger H Mart is a bit further from our house than the one that traumatized the lead singer of Japanese Breakfast, but, nevertheless, we obliged my son and his shopping list and drove the extra mile.
This particular H Mart is at the end of a large, L-shaped shopping center. Closer to where we parked in the very busy, very congested parking lot is a Family Dollar store. When we got out of our car, my son made a beeline towards H Mart, while my wife announced that she was going to check out the Family Dollar store and we would meet up with him shortly. I had never been in a Family Dollar store, despite their having over 8000 locations nationwide. As a matter of fact, before their 2015 acquisition by rival Dollar Tree, Family Dollar was the second largest retailer — of its kind — in the country.... and neither Mrs. P nor I had ever been inside one. Well, that was about to change. As they say, you're never too old to do new things... although I suppose the proverbial "they" were referring to skydiving or learning a foreign language.
Excitedly, we breached the door of Family Dollar and — let me tell you — this place was a shithole of the highest level. I mean it put other shitholes to shame! If they gave awards for shitholes.... well, you get it. I'm not sure what I was expecting, but I should have been expecting the same strange amalgamation of mismatched, out-of-fashion, discontinued, brand name knock-off crap that I have seen in other dollar stores. Family Dollar was no different. Its aisles were alternately jammed and empty. Some were stocked with big bottles of laundry detergent whose alternative brand labels were faintly reminiscent of Tide or Cheer. Adjacent aisles sported empty shelves with just one or two items — a pair of generic sneakers and a few cookbooks by a TV chef whose show has not presented new episodes in years — and all sorts of other merchandise littering the floor. The toy department displayed boxes of things that looked like Lego alongside packaged superhero figures from a movie that made its big premiere in theaters for the lucrative Christmas season... the Christmas season of 2019.
Mrs. P, with her keen eye, spotted a small counter display box with PVC figures of characters from the film
The Nightmare Before Christmas. These, she thought preemptively, could serve as small gifts for children (neighbors that Mrs. P undeservingly fawns over) or could eventually make it out to one of our world-famous (or
neighborhood famous, at least) yard sales — if they were cheap enough. There was a small sticker on each figures' backing card that showed the price as $1.25. Mrs. P grabbed all of them (about eight or nine) and handed me the box to carry as we scouted the store for more "treasures." In the very next aisle, there were hooks of various hair accessories. "Ooh!," my wife said, "I should grab a couple of hair ties for my mom." Mrs. P — as we have already established — is the nicest person in world. She regularly checks in and tends to her parents who are of an advanced age and are not
nearly as mobile as they once were. Especially, my mother-in-law. On a regular basis, Mrs. P washes and combs her mother's hair, often tying it back to keep it neat and out of the way. Being the nice person she is, my wife thought some new hair ties would be a sweet surprise for her mom. She selected two different styles and tossed them in the box with the
Nightmare figures.
We made our way through the narrow aisles until we decided we had seen enough. (Actually, I had seen enough as soon as I walked through the doorway.) Anyway, we took our small purchases up to the checkout counter and laid them out. We were greeted by a friendly young man who picked up the first figure and waved it across the electric eye of the price scanner. It beeped and the LED readout on the cash register showed ".01." The cashier scrunched up his face at the price and turned to another young man who was by the doors straightening the small shopping carts. The other man craned his neck to see the lighted display. He explained to the cashier, "If something comes up 'just a penny,' that means you can't sell it. It's old merchandise and you just gotta throw it away."
I have been shopping in stores for many, many, many years. I have even worked in my share of retail stores, some on the large chain level and others of the "Mom & Pop" variety. Never — and I do mean never — have I ever been instructed to throw away a perfectly saleable item — in full view of a customer — because a "secret code" price popped up. But this guy stood firm. He was adamant about not letting the cashier sell these figures to us at any price. He stood by as the cashier gathered up the nine or so figures, walked them over to a nearby trash receptacle behind the counter and deposited them with an audible clunk. He returned sheepishly from carrying out his duty as a loyal and abiding employee of Family Dollar and asked if we still wanted the hair ties. The man who was straightening the shopping carts stood defiantly with his arms crossed, a smirk on his face, silently exuding pride in his flagrant toeing of the corporate line.
"Yes, please," replied Mrs. Pincus and the cashier continued to ring up our remaining item, in this case, just the hair ties. A woman, in some managerial capacity, stood behind the cashier and slowly shook her head in soundless disagreement. Once the now-abbreviated transaction was completed, we left the store. Mrs. P politely held the door for someone who followed us out. It was the manager woman, whose shift for the day had just ended. We all walked out to the parking lot together. The manager woman was still shaking her head, adding a few "tsk tsks" under her breath. Mrs. P chuckled. The woman smiled and said, "I would have sold them to you or just given them to you... if he wasn't there." The "he" was obviously the shopping cart straightener whose job — it appeared — also included loss prevention, inventory control, corporate policy and telling the teacher it was five minutes before three o'clock and homework had not yet been assigned.
We took our purchases — our two purchases — to our car and tossed them in the back among a collection of shopping bags, a few empty boxes and assorted other items that have accumulated in Mrs. P's vehicle. We went to meet our son in H Mart.
A few days later, Mrs. P asked if the hair ties she bought for her mother ever made it into our house. I said I didn't bring them in and I wasn't sure where they were. She called our son to see if he inadvertently picked them up along with the stuff he bought at H Mart. He had not. Mrs. P looked in the back seat of her car. She looked in the surplus bags. She looked in the boxes. She even checked with her mother's belongings to see if she brought them in to her parents' house and simply forgot. Nope. Nothing.
I am never going to Family Dollar again.
