Showing posts with label department stores. Show all posts
Showing posts with label department stores. Show all posts

Sunday, January 3, 2021

the great pretender

Sit back. Here's a complicated story of deceit and intrigue that'll have you expecting to see the secret "nose-swipe" signal from Paul Newman by the time it's over.

Thirty-six years ago, Mrs. Pincus and I got married. Immediately after the ceremony and reception, my new bride and I headed to the Hershey Hotel (now the Doubletree) on Broad Street and, bright and early the very next morning, we started down I-95 in my wife's little Datsun with our eventual honeymoon destination being Walt Disney World.

A month or so before we got married, we secured a lease on a cute two-story townhouse apartment in Northeast Philadelphia. As our first foray into "responsible adulthood," we filled out all the paperwork at the complex's rental office. It included all the standard questions — name, previous address, employer. The manager of the apartment complex, a friendly woman who introduced herself as Micki Silver, explained that a customary credit check would be generated. I had never had any credit on my own, except for three years of student loans that I contracted myself to pay my way through art school. My prospective bride, however, was a different story. As a hobby, some people collect coins or stamps or little ceramic knick-knacks. Mrs. Pincus collected credit cards. Beginning in her teen years, she secured her first department store credit card, soon followed by a more powerful bank card (Bank AmeriCard, in those days). Soon, she was submitting applications for a credit card at every major (and minor) store in the Greater Philadelphia area... and she was getting them. Nearly every week, a new, colorful piece of plastic would show up in her mail — all shiny and ready to extend full buying power at a particular store. She would make one modest purchase, pay it in full when the bill arrived and watch her credit rating climb to numbers that were unheard of. Her wallet was overflowing with little "charge plates" until she started stashing the excess in a drawer, hanging on to only the ones she used on a regular basis. She had credit cards for stores she had only set foot in one time, but, once you have one card, a stellar credit rating can make more credit cards appear like ants on a glob of jelly dropped on the kitchen floor.

Within a few days of tendering our lease application, our new friend Micki Sliver called my wife to offer congratulations. She cheerfully delivered the news of our acceptance and gave a "move-in" date. Oh, and Micki made it a special point to praise Mrs. P on her impressive credit rating. She noted that, in all her years as a rental manger, she had never seen a credit report go on for so many pages. She laughed as she expounded on the incredible size of the printed report, that it went on for pages and pages. She gushed and my wife thanked her.

Our plan was that Mrs. Pincus would live there alone, until we were married (this was 1984 and our parents wouldn't have stood for any other arrangement). I would move my stuff in when we returned from our honeymoon. My wife's friend — and Maid of Honor — Randi would stay at our apartment for the two weeks we were away. Randi would feed our cat, take in our mail and keep a watchful eye on things until our return.

A day or so after our arrival in sunny Florida, Mrs. Pincus gave Randi a call before leaving our hotel room for the day. (These were the "pre-cellphone" days, when securing a telephone on vacation was a bit of a chore. Foregoing the payphone route, we just charged any long-distance calls to our room.) Randi gave us the uneventful rundown of a typical Philadelphia summer. She didn't really have much to report, except for mentioning that a number of postcards had arrived from "Bloomingdale's By Mail," informing my wife that some of the items she ordered were, unfortunately, out-of-stock.

"From who?," Mrs. P inquired

"Bloomingdale's By Mail," Randi confirmed.

"Hmm...," Mrs. Pincus jogged her memory, "I didn't even know Bloomingdale's had mail order..., so I certainly didn't order anything from them."

Randi thumbed through a few of the cards and read off some random item descriptions. "It looks like it's mostly underwear — bras and panties and stuff."

Mrs. Pincus was baffled, but soon the subject was dismissed. She ended the conversation with Randi and we were off for a day of honeymoon fun.

A few days later, a second "checking in" call with Randi revealed the arrival of more postcards from the previously unknown "Bloomingdale's By Mail." Now, Randi told us, there must be nearly two dozen of the "out-of-stock" announcements in with our mail accumulation. This became a recurring topic of conversation on our drive back home to Philadelphia.

We finally entered our apartment after a long trek on homebound I-95. Just as Randi warned, there was a stack of white postcards alongside our regular mail, each enumerating a computer-generated list of "out-of-stock" items that Bloomingdale's was convinced Mrs. Pincus ordered. Mrs. Pincus, however, thought otherwise. Once we got settled, Mrs. Pincus called the mail order department to straighten things out. She spoke to a helpful operator at Bloomingdale's who authenticated my wife's account. She looked up recent orders and located a lengthy list, most of which — as the postcards confirmed - were out of stock.

"Who ordered these?," my wife asked flatly, "I sure didn't." The operator said they were ordered by Susan Pincus (my wife). Then, she added that all of the items appeared to be gifts, as they each included a personal message. My wife asked if she could please read the message. The operator obliged.

"Dear Maria, Thanks for everything. Sue"

Two things rang out immediately. First - nobody, but nobody, has called my wife "Sue" since she was a child. She doesn't even answer to the name. Second - My wife didn't know anyone named "Maria." And she certainly wouldn't purchase underwear for her as an alleged "thank you." This was weird. Perhaps, Bloomingdale's, a fairly large company, just made a mistake. Perhaps a wrong digit was entered in the account number.

Now this was 1984, the glorious pre-internet days of no encryption, no passwords, no "mother's maiden name" and "last for digits of your social security number." This was a time where companies would happily and freely offer personal information to anyone who called and asked for it. The operator happily and freely told Mrs. P the address to which the items were to be shipped — if they were in stock. My wife hastily jotted the address down and recognized it as a street in Northeast Philadelphia, not too far from our new home. The next day, my ever-brazen wife decided to do a little investigating. She took a drive to the address in question, stealthily tooling down the street and she scrutinized the house numbers. When she arrived at the number corresponding to the one she had written down, she made a interesting discovery. Parallel-parked by the curb, right in front of the house, was the dark blue sedan that belonged to Micki Silver, the rental manager at our apartment complex. Of course, she didn't know the exact license plate number, but Mrs. Pincus spotted a silver-colored sticker that had been placed on the rear bumper, its message faded from years of exposure to the elements. The weird just got weirder. Obviously, there was no proof of anything at this point. But, Mrs. Pincus is not one to give up easily.

My wife has always had a good head for business and is very entrepreneurial. It started years ago and was fueled when she worked in (and eventually ran) her parent's general merchandise store in a rural Pennsylvania farmer's market. Mrs. P possesses an uncanny knack for finding the "hot item" of the minute. She has capitalized on (and benefitted from) the "Pogs" craze, the "Crazy Bones" craze and the ubiquitous "Beanie Babies" craze. Well, in 1984, the "item du jour" was Cabbage Patch Kids. The quest for these puffy-faced cloth and plastic cuties prompted fistfights among anxious parents in toy store parking lots. Delivery trucks were stalked like armored cars arriving at Fort Knox, their cargo more precious and elusive to the throngs of moms and dads queued up for hours at the behest of their relentless children. Mrs. P latched onto this frenzy and managed to acquire a half dozen or so Cabbage Patch Kids on any given week. She'd put one or two out on display in her parents' store and make a good , quick profit on them. One day in December, as the Christmas gift season approached, Mrs. Pincus went to the office of our apartment complex to pay our monthly rent. She was greeted by an overly friendly Micki Silver, who began to elaborate on how she needs to get "one of those Cabbage dolls." Still wary of the discovery she made about Micki, Mrs. P offered her assistance in getting Micki hooked up with a Cabbage Patch Kid. Hey — a sale is a sale! Mrs. Pincus explained that she had several dolls available and she could bring them by the office. Micki was ecstatic and greatly appreciative.

After visiting the stock room at my in-law's store, Mrs. P returned with two fine examples of the hottest property of Christmas 1984. She carried them into our apartment complex office and handed them over to an elated Micki. Micki hurriedly wrote a check and presented it to my wife — along with a bit of clarifying information. She had scribbled over the address on the check until it was totally obscured. She explained that she no longer lived at that address. The name printed on the check was "Maria Gustavo." Mrs. Pincus had difficulty keeping her now-widened eyes in their respective sockets, as Micki further explained that "Micki" is a nickname and "Silver" is her maiden name. The tiny hairs on the nape of my wife's neck stood on end, as this tale took a twist more suitable for an M. Night Shyamalan film, despite the celebrated future film maker residing somewhere in nearby Penn Valley, Pennsylvania — busy being fourteen years old. My wife tried to steady her shaking hand as she accepted the payment. She smiled an uneasy smile and quickly exited the small office. 

The short walk back to our street-front apartment seemed to take hours. A recap of all of the related events rocketed through Mrs. P's mind — all of the seemingly unrelated pieces now falling into place. The first thing Mrs. P did when she got inside our apartment — before even taking off her winter coat — was call the police. 

An explanation and a few follow-up questions resulted in a Philadelphia Police car arriving in our parking lot, just a short time later. Two officers exited the vehicle. One headed to the office at the rear of the lot. The other knocked on the front door of our apartment. A few moments later, a crying Micki Silver emerged from the office. Her uniformed escort navigating her from behind, his hands gripping the handcuffs that restricted her manual movements. Mrs. P silently stood outside of our apartment with the second policeman. As they approached the police cruiser, Micki loudly pleaded: "Please don't do this! Please! My father is a policeman! I am so sorry! I didn't mean to do this! Please!" Her voice trailed off as she was guided into the back seat of the vehicle. The officers took their place in the front seat and the car proceeded out towards the street.

In the days following, Mrs. Pincus pored over some of her past credit card statements. She identified several purchases that she didn't recall making. They were small and insignificant enough that they went unnoticed by Mrs. Pincus. Inquiring phone calls confirmed that these were early, unauthorized purchases that "tested the waters" for Micki's eventual, more diabolical, plans. 

There was a different woman in the office when we paid January's rent.

Mr. Newman, that's your cue.









www.joshpincusiscrying.com

Sunday, March 24, 2019

she said she said

You know what really annoys me?

Wait a second. Let me start again....

You know what really annoys me this week?

Once again, Mrs. Pincus has fallen into the good graces of the folks in the marketing department of Harrah's Hotel and Casino in Atlantic City. My wife's relationship with Harrah's has been one of ups and downs. After nearly a decade of free meals, free hotel rooms, free show tickets, free cruises and a number of prize give-aways, Harrah's algorithms cut Mrs. P off without an explanation. More than a year passed and, suddenly, Mrs. P was once again receiving promotional solicitations in the mail. Sure, the free slot play amount had dipped dramatically, but the offers of small appliances, watches and gift cards were hard to pass up. Just a quick, weekly drive to Atlantic City and the stuff was just handed over. Hey — free is free.

Recently, Mrs. P received a gift card from Harrah's entitling her to $40 worth of merchandise from the "TJ Maxx/Marshall's" family of stores. So, one evening after dinner, we drove over to a Home Goods at a nearly mall. We dragged ourselves up and down the aisles. We perused the displays of useless crap that nobody needs. We saw large distressed wooden things with hanging brackets attached to the back. I surmised that these things were supposed to hung on a wall in one's home. We also saw several white porcelain animals (a pig and perhaps a cow) that I supposed were made to occupy a place of prominence, also in one's home..... possibly the same home with the wooden thing on the wall.

Mrs. Pincus reluctantly gathered up some items, but by the time we made it to the check-out counter, she said, "I could do without this stuff." She put her selections down and we left. 

We strolled down to another section of the mall and entered a Marshall's, determined this time, to use the $40 gift card. Mrs. P picked up some stuff — a set of Mickey and Minnie Mouse pot holders, a mini mandolin vegetable slicer and a small electric waffle iron. (Actually, she picked up a few of each of these items to make it to forty dollars.)

I carried some of the items and Mrs. Pincus carried some and we approached the check-out counter.

Let me interrupt this post for a moment...
When I was in high school and college, I worked many jobs in the service industry. I was a cashier in a department store and in a women's' clothing store. I worked as a soda vendor at a stadium in Philadelphia. I worked at my cousin's heath food cafeteria. As expected, I also encountered numerous folks in the service industry as well. I was taught that service workers were essentially "non-people." They served a purpose and that was to be helpful and courteous while doing their job and dealing with customers. I was told not to be pushy and not to interfere in a customer's personal business. Lately, however, there has been a growing trend and a severe and unwelcome crossing of that line. I remember the time a waitress sat down — actually grabbed a chair and sat down at our table! —  at a TGI Friday's. I was appalled! Surprisingly, it was not the last time this happened. Wait staff are not the customer's friend and they should never think they are. Cashiers don't need to comment on a customer's purchase. The sale has already been made. You don't have to continue to make the sale.
... and now, back to our story.

We plopped our selections on the counter. The cashier — a young lady with a cockeyed smile and a passing resemblance to Alanis Morissette circa 1996 — picked up each item to scan the bar code. But, prior to each scan, she made a comment. On every single item. Even multiples of the same item.

"Oh, I have these potholders. They're great. I use them all the time. I like the small size." She picked up and examined the potholders, turning them over several times.

"These waffle irons are so cool. And you're getting so many. Are there any left? I might want to get one." She picked up and examined the waffle irons, turning them over several times.

"I got one of these slicers. It's so convenient. I use it a lot." She picked up and examined the slicers, turning them over several times.

After she commented on every item, she commented on the gift card.

"Oh! A gift card! Wow! Forty dollars......" blah blah blah blah blah blah blah blah. She went on and on and on. Mrs. Pincus politely smiled and offered single syllables of agreement, when she could get a word in. I wandered off, trying to get out of earshot. Finally the transaction was completed and the items were finally bagged. I grabbed extensively-discussed purchases from the cashier's hands and headed for the door.

With the gift cards completely spent, guess where we never have to go again.

So.... what will annoy me next week?

Sunday, December 11, 2016

gotta serve somebody

Mrs. Pincus came across two Macy's gift cards in her wallet. My first reaction to this discovery was: "Who the fuck still shops at Macy's?" (I sort of answered this question around this time last year.) Well, we were about to find out, because after dinner last night, we decided to take a quick run up to the Macy's at Willow Grove Mall to use them.

Despite its close proximity to our house and the frequency in which I find myself in the surrounding area, I have not been inside Willow Grove Mall in years. Now considering it is eighteen days before Christmas, we easily found a parking space in the multi-level parking structure. We drove through level after empty level until we had our pick of spots near the Macy's entrance. Macy's was packed with merchandise, but not so much with shoppers. We headed straight for the kitchenware department, where Mrs. P could pick up a few small items to use as gifts or to possibly make a quick turnaround on eBay. The escalator, which cuts vertically right through the center of the store gave us a panoramic view of all three floors... and there were maybe a dozen potential customers roaming aimlessly around the aisles. Maybe less.

Mrs. P perused the shelves of the kitchen department and settled in front of a display of mini waffle irons. Mrs. P calculated the value of the gift cards and piled my open arms high with twelve little boxes, selecting different colors where available. I carefully balanced the boxes and made it to the cashier without dropping a single one.

Somewhere along the way, though, we must have entered into The Twilight Zone.

Troublemaker.
The large cashier desk was staffed by two older women each standing behind a small computer monitor. One woman, Marie, was helping a young lady who was arranging and rearranging a stack of toddler outfits on the counter. I swear Marie was moving in slow motion. She picked up each item, examining and admiring it before scanning the price tag. Janine, the other cashier, was resting her chin in her hand. Her elbow propped against the top of her monitor. Her eyes were half shut. I approached Janine. "Hi.," I said as I plopped my collection of boxed waffle irons on the counter. Janine did not return my greeting. In slow motion, she began to stack the boxes in a different arrangement. My wife told her that she had a gift card. Janine offered no acknowledgement. She didn't care. She scanned the first box at a painfully slow speed. If she was any slower, she would not have been moving at all. If they would have brought a mannequin over to process this sale, it would have been quicker. After Janine scanned three of the twelve boxes, she fumbled around under the counter and eventually came up with a large plastic bag. She meticulously placed two boxes in the bag and it ripped right down a seam. Janine emitted a disgusted sigh and muttered something that sounded like a complaint. She slowly removed the two boxes from the torn bag. She gathered up the defective bag into a large balled and searched for a trash can. She discarded the bag, reached for a fresh one and started the whole tedious process over again... and she still had nine more boxes to ring up. Midway through the remaining boxes, Janine stopped to have a brief conversation with another sales associate who walked past the cashier desk on the opposite side from where we stood. She also stopped to to comment on the toddler outfits that were still being rung up my Marie. Marie, of course, chuckled and commented as well. Mrs. P and I covertly exchanged glances. Was this really happening? Were we both asleep and having the same surreal dream?

Finally — finally — we were finished. The waffle irons were rung up, bagged and now, I was carrying them away from the cashier. As we walked away, we heard Janine engaging a co-worker in conversation while another customer stood waiting to make a purchase.

My issue with Macy's, when I ranted in last year's post, was the fact that merchandise was so expensive. Comparable items could be purchased at any number of stores for far less than Macy's was asking. Now that we found merchandise at a reasonable price, the sales clerks could not possibly have been less interested in interacting with customers. As a matter of fact, they behaved as though they would rather have been any where else in the world than working at Macy's. I can't figure out why Macy's even bothers with brick and mortar stores. They could very easily take their business to a fully-online entity. They would only have to maintain warehouses and stock help and not be bothered with sales associates who obviously don't want to be bothered themselves.

***** ***** ***** ***** *****

My annual Christmas music compilation is available as a 
FREE DOWNLOAD 
at 
ge.tt or jumpshare.com for a limited time.

This year, it’s a whopping 71 minutes worth of Christmas cacophony that’s sure to ruin your holiday celebration within seconds. You get two dozen eclectic Christmas selections plus a custom full-color cover with track listings – all for you and all for FREE! (That’s right! FREE!) 

   

(Please contact me if you have trouble with the download.)

www.joshpincusiscrying.com