me and the boys

Way back in the early 2000s, I worked in the marketing department of Pep Boys, the national chain of after-market auto supplies. In the nearly four years that I worked in the company's main headquarters in Philadelphia, I set foot in an actual Pep Boys retail location at total of  two times. Once was to buy a set of Pep Boys bobble head characters. The second time was to fix a flat tire on a rental car while on vacation in Southern California. Aside from that, I had no reason to avail myself of Pep Boys' services. I had a local mechanic that I brought my car to for regular service. I had also heard my share of  "horror stories" regarding the level of care (or lack of) provided by Pep Boys mechanics. Customers described a wide range of experiences frm "stellar" and "excellent" to "awful," "unprofessional" and even "criminal." I was privy to a story summitted by a very unsatisfied customer who told of a routine stop to fix a flat tire. When the service was completed and her car war returned to her, she noticed that one of the car's windshield wipers was broken. She went on to question how this could have possibly happened, seeing as how the wipers are no where near the tires. I also heard a tale of how a customer's car was knocked off of the hydraulic lift in the service garage. I even saw full-color photographs to corroborate this customer's complaint. I will say that my personal experience in a Fullerton, California Pep Boys was short and sweet.

I owned my last car — a 2004 Toyota RAV4 — for twenty years. In that time, I recall getting a flat tire once. That dreaded little light popped up on my dashboard and, after consulting the owner's manual to determine the meaning of that little glowing pictogram, I drove my car over to my local mechanic and got a new tire. The end. That was the first and last time I had to deal with anything of that nature. In Spring 2023 I bought a brand new Subaru Crosstrek. In the 17 months that I have owned and driven my new car, the "flat tire" warning has lit up on my dashboard three times. Each time, after first cursing profusely, I drove my car over to the service department of the Subaru dealer from which I purchased my car. The first time, they were able to plug the damaged tire for a nominal fee. The second time required me to buy a new tire. Just two weeks after dropping two hours and two hundred bucks on a new tire, the light ticked on again while I was on my way to work. After unleashing a spontaneous barrage of carefully chosen expletives, I considered my options of how to quickly and efficiently remedy my situation. I wouldn't be able to get to the Subaru dealer until the weekend. It would be risky driving around with the threat of a full-blown flat tire looming over me. My tires seemed to be okay, but that damn light on my dashboard told me otherwise. I decided to take my car to one of the many service garages I pass on my way to work. I remembered there was a Pep Boys not too far away. I settled on making that a stop on my way home from work... providing my tire would hold out until the end of the day.

After work that day, I checked my car's tires. They all seemed fine — fine enough to get me to the Pep Boys just down Route 130 from my place of employment. I drove the short distance and pulled my car into Pep Boys parking lot. I parked, got out and headed to the front door. I half expected Rod Serling to step out from behind a stack of tires — a cigarette smoldering between his fingers — and announce that I had just entered The Twilight Zone.

This particular Pep Boys was different than any that I had seen before (all two of them). There was no retail section. No shelves with merchandise of any kind.. It was jus a big empty space, poorly concealed with a series of large posters advertising the various services that Pep Boys offers. Off to one side were large metal racks with dozens and dozens of tires. Along the back wall were piles of cardboard boxes. Just ahead was a reception counter, behind which stood two fellows in Pep Boys branded work shirts. They both looked liked characters that had just escaped from prison seen in countless television police dramas. As I approached the counter, neither man said a word, but they did not break the laser-like stare they had fixed on me. It was obvious that I was going to have to initiate this conversation. I cleared my throat and spoke up. I explained the light on my dashboard and the fact that my tires seemed to be okay. The one man finally asked for my key fob and handed me a clipboard to fill out a brief informational form. I asked if this would be taken care of while I waited. He didn't answer, but I believe I detected an ever-so-slight nod. I took that as a "yes."

So I waited. And waited. And waited.

After twenty-five minutes, I saw my car pulling into the otherwise empty service area. Through a large window, I saw a mechanic raise my car up on the hydraulic lift. I suddenly had flashbacks to those photos I saw twenty years earlier, but everything appeared to be okay. The other silent guy from the front desk joined the mechanic, but I couldn't tell exactly what they were doing. The first man, the one who asked for my key fob, stood silently at the desk and stared off into space. He did not appear to be anxious to entertain any of my potential questions or concerns, so I reconsidered asking about the timetable of my car's repair. I said nothing. I just continued to crane my neck to get a better view of the activity surrounding my car. I could see the lead mechanic wipe the sweat from his forehead and cheeks often by grabbing the front of his t-shirt and enveloping his face with it, exposing his large, hairy belly in the process. He also appeared to be moving in slow motion. His actions were jerky, as though illuminated by a strobe light. He walked to and from my car, sometimes wielding some sort of tool, sometimes not.

 

Finally, with just a few minutes remaining before the store's posted closing time, I was beckoned silently to the reception desk. The first man waved my key fob in my direction and motioned for me to present myself front and center. 

"We plugged it," he said, uttering the most consecutive words since I had arrived. 

"So, I don't need a new tire?," I asked. 

"No.," he replied, returning to his monosyllabic speech pattern.

He handed me a bill for $20 and change and I swiped my credit card in the terminal. The man handed me six pages that he had plucked from the tray of the printer behind the counter. He passed me my key fob.

"Where is my car?," I asked. He pointed towards the door and said nothing. I didn't press my line of questioning. I figured I could find my car on my own. Once out in the parking lot, I spotted my car the same space in which I had originally parked. I got in and started the engine. After driving a few feet, the flat tire light on my dashboard dimmed. It has not come back on since.

Although, I did find a large, greasy handprint on the hood of my car — the Pep Boys Seal of Quality.

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