i've been searching so long

Many, many years ago, when my son was little, he and I were in a nearby location of a local chain of home improvement and hardware stores. (When I say "many years ago," I am not exaggerating. My son is nearly 35 years old and the chain closed is last remaining store in 1999.) I rarely venture in to these types of stores, as I don't know the first thing about "home renovations" and "DIY" (aside from that song by Peter Gabriel). Anything more complicated than changing a light bulb will have me phoning someone who regularly straps on a toolbelt before leaving the house.

On this particular trip to the home improvement store, I was probably in search of lightbulbs. But, for some reason that I cannot remember, I was also looking for a simple wire fence that I could put around some flower beds in my yard. If I am not mistaken, Mrs. Pincus had seen them earlier in the week and described them in detail so I could find them in the store. The thing is, if they weren't front and center in a huge featured display in the front of the store, I was going to have a difficult time finding them. You see, I have a personal policy when it comes to shopping. I never — and I mean never, ever ever — ask any employee in any store where a particular item is located. My feeling is justified and I listed the following reasons when I imparted this code to my son.

1. Employees in stores have no idea where anything in their store is located.
2. Employees don't care where anything in their store is located.
3. Employees in stores are not interested in what you are looking for and they don't care if you ever find what you are looking for.

However, after not finding the garden fence in question prominently displayed as soon as I walked through the front entrance, I spotted a young man wearing a nametag and a royal blue apron identifying him as an employees of the store. Against my better judgement, I approached him and asked if he could tell me where the garden fence was stocked, particularly and I launched into a detailed description of the fence, separating my hands to approximate the length and width of each fence section and noting that each piece was embellished with small plastic flowers. The nametagged-and-aproned young man stared at me with a lifeless expression, as though my entire dissertation was delivered in a language other than his native tongue. When I finished speaking, I waited — hopefully — for a helpful, informative response. One that would point me in the direction of the store's vast garden fence department. Instead, his slackened jaw opened just wide enough to say: "Uh, we don't carry that."

I looked at him. I decided not to repeat what I had just asked with even more detail, perhaps some more description that he may have missed in my initial explanation. No. I just walked away. My son and I were going to find the garden fence on our own. We wandered towards the back of the store and located a giant directional sign pointing the way to an outdoor garden department. When the automatic doors parted, the first thing we saw — piled to the ceiling — was an enormous display of the garden fence fitting the description of what my wife explained to me... and what I had just explained to the young man with the nametag and apron. My son and I marveled at the display, shaking our heads as we gathered a dozen or so sections of fence. As we headed to the cash register area, we passed the young man with the nametag and apron. 

"Hey!," I said to him, "The fence is back in the garden department." He looked at me as though he had not seen and spoken with me less than five minutes earlier. After looking at me — silently — for as much time as he deemed necessary, he disappeared down an aisle, no doubt in an effort to avoid any more human contact, be it customer or supervisor.

Yesterday, over a quarter of a century later, my wife went to kill some time in Walmart while I got my haircut at a salon across the street. She made a small list of some things that she knew — for a fact — could be purchased at the mighty retail giant because she had purchased those items there before. There was one item on her list that she was not sure if Walmart carried. Wandering around the store, Mrs. P asked a young woman in an identifying Walmart vest if she could help. She asked the young employee if they carried "craft glue." The woman stared blankly at my wife. "I don't know what that is.," she confessed. Now there are items that, I'll admit, are curiously named. A Philips screwdriver for instance. Explaining this to someone who is not familiar with tools could prove difficult. There are some plumbing components that have misleading names like a "j-bend," "p-trap" or the mysteriously named "ballcock." But "craft glue" is fairly self-explanatory if you understand the meaning of those two words separately... like "chocolate milk." My wife asked a more general question. "Does the store have a craft department?" The question was met with a puzzled expression from the employee. "You know," my wife elaborated, "like glitter and sewing stuff?" The young employee perked up, as she knew the answer to this one. "Yes!," she said, "Yes we do!" 

Well if you know there is a craft department and you just heard the word "craft" in the name of the thing I am looking for... oh never mind.

Mrs. P found the craft glue on her own.

My policy stands firm.

www.joshpincusiscrying.com