I don't belong in this club

Remember why you hated to go into Radio Shack? You went in because you happened to walk past the store while you were at the mall and you remembered that you needed a special, obscure battery that you couldn't find in the rack in the supermarket. Or a particular light bulb that fit in that weird lamp you got when you cleaned out grandma's attic when she died. So, for a quick purchase — with no intention of ever setting foot in a Radio Shack again — the cashier pressed you for your name, address, phone number, yearly income, your previous address, the name of your employer, your pet's names, your dead pet's names... an entire profile of your current living situation. He typed all of your responses into the Central Customer Radio Shack database and you were officially indoctrinated into the cult of Radio Shack. No wonder Radio Shack went out of business. Who needed that shit?

There are several types of stores I try to avoid. Home improvement stores, paint stores and auto parts stores. I am not a "do-it-yourself" guy. I don't want to "do-it-myself." I want someone to do it for me. I don't want to put an addition on my house. I don't want to paint a room in my house. I don't want to do anything to my car except put in gas and scrape off snow (when necessary). Anything more involved than those simple activities, I want them done by someone who is not me. AND... when they are completed, I do not want a run-down on how those tasks where done. I don't care. If I cared, I would have taken the time to have learned how to do them myself. But, I did not do that, so....

I worked for Pep Boys Auto Parts for three years. I worked in their advertising department, where I placed pictures of various auto parts into ads alongside a giant red price. I could not identify any of the auto parts in the ads. I placed them by item number. I didn't know (nor care) what any of the parts did. My job was to make the ads look "pretty" and "appealing." I think I accomplished that. During my time with Pep Boys, I set foot into a Pep Boys store a grand total of one time... and that was to purchase a set of Pep Boys bobbleheads. Any "car-related" issue I had was taken care of by my trusted mechanic.

Home improvement stores, paint stores and auto parts stores all have one thing in common. They have customers that fall into two very distinct categories — do-it-yourselfers who make these types of stores a frequent destination and those who rarely venture into one of these stores and try to avoid them as best they can. I fall into the latter group. I hate these types of stores. The employees, it seems, do not posses the skills to differentiate between die-hard roll-up-your-sleeves doers and those of us who are not sure which is the "business end" of a hammer. Maybe that's just the kind of people who are hired to work in these places. Maybe they don't have the thinking capacity to "read the room" because that have just about grasped the concept of "measure twice, cut once" and that can be very taxing on a limited-thinking brain.  So, they just treat everyone as though they are Bob Vila. On the off chance that they can tell the difference, they seem to go out of their way to make non-DIYers feel inferior. They use specialized lingo that only someone who completed years of authorized MOPAR training would understand. They expound on the foot-per-pound ratio of a particular line of torque wrench as though it was common knowledge. They explain primer coverage and semi-gloss opacity as though they were discussing the weather. And they talk about the comparative ins-and-outs of windshield wipers as though anybody really gives a shit. 

Which brings me to this...

We experienced a rather brutal winter this year. We had several days of heavy snowfall, coupled with ice storms and weeks of below-freezing temperatures. The weather, and its lingering after-effects, really did a number on the windshield wipers on my car. During a recent rainstorm, I noticed a long strip of rubber bouncing wildly across my windshield, noticeably out-of-step with the rhythmic uniformity of the wiper arms. It looked like a single strand of black spaghetti wildly whipping around the rigid wiper blades who were otherwise maintaining their glass-cleaning duty. This errant string of rubber was causing an occluding streak of water right in my line of vision. I craned my neck to see around it, but it was a futile effort. It was obvious I needed to replace the wiper blades. Or, more accurately, I need to have someone replace the wiper blades for me. 

My car is due for inspection in May, and since it will probably rain a few more times before May arrives, I need new wiper blades immediately. I weighed my options. There's a quick oil change place a few blocks from my house. A quick Google search revealed that they sell and install wiper blades. However, my experience with those types of places is they love to upsell. I didn't need an oil change or fluid check or whatever else they offer. I didn't feel like being subjected to their company-sanctioned "you know you could also use a (fill in the blank) while you're here!" My second option was to visit the Advance Auto Parts that's just a short drive from my house. I have noticed a sign in their window that proudly announced that they install windshield wiper blades for free. I decided — with much trepidation and anxiety associated with going into an auto parts store — to go with Advance.

While trying to skirt a four-day-late St. Patrick's Day parade, I maneuvered my car on an alternate route to Advance Auto Parts. I parked my car and, with my stomach already in my throat, I entered the store. A fellow greeted me and asked if he could help. I told him I needed wiper blades for my car. Our exchange went like this:

Josh Pincus: It's a 2024 Subaru Crosstrek.

Auto Parts Guy: 2004?

JP: No, 2024.

APG: Oh! That makes a big difference. In 2017, a lot of car manufacturers like Subaru, Mazda, Volkswagen and some others changed the kind of wiper blades they use to the new, single push button type that are the slim design cfkjngpofr[  klkspokqf sps alctkwd gjhspsn dbdfojdp

Oh my God, I thought I had a fucking stroke. Suddenly, this guy launched into Marisa Tomei's climactic "Chevy Bel Air" speech from My Cousin Vinny. I tuned his words out and said nothing. He continued, however, going on and on and on about clip housings and old designs and about how Mr. Smith should be running this country and how many languages Enoch Powell can speak and then he throws up all over the Cuban Libres.

He turned his attention to a computer screen after typing in some information.

APG: I'll bet you — without even looking — that it's part number A327875-AE.

He said this to me, I suppose, but I think he said it more to impress himself with his vast knowledge of random auto part numbers. 

APG: Let's see.....

Suddenly, he turned to another employee seated waaay down at the other end of the counter. He, too, was working with a customer.

APG: Hey, AJ! Hear this song? (He pointed up in the air, indicating the music floating through the store, courtesy of the overhead speakers.) Rolling Stones. Gimme Shelter, man. My favorite Stones song, man.

He returned his attention to his customer (me) and the wiper blade inventory that had now populated the computer screen.

APG: Yep! A327875-AE! Just like I said. (If he was a sideshow contortionist, he would have patted himself on the back.) I hope we carry these, because sometimes these new model numbers are fdkg hddkd djfgjfiueh jdhoidp jdpdpokf   (Things were starting to grow dim again and my hearing was getting distorted.)

I followed him to the windshield wiper section of the store, where he pointed to a bunch of similarly packaged wiper blades. He pointed out the prices and I selected a pair of beautiful Bosch Focus blades... just breathtakingly beautiful.

APG: Would you like me to put them on your car?

JP: Yes. (This was the first word I had spoken since I corrected him about the year of manufacture of my car.)

He instructed me to swipe or tap my credit card on the terminal and I did so. Then he asked for my phone number. And my last name. And my first name... in that inimitable style made so irritating by Radio Shack.

APG: Pincus? Is that a Scandinavian name? Sounds like a Nordic name. I think its a Nordic name. Is that Nordic?

JP: (thinking) What the fuck does the origin of my last name have to do with me buying wiper blades? And what the fuck business is it of yours to analyze the etymology of my last name? (I merely shrugged my shoulders and remained silent.)

The APG fumbled with the packaging until he finally removed the blades. I followed him out to the parking lot and, although I had earlier gestured towards my car from inside the store, he still needed me to identify it. It was, however MR. CAR PARTS GUY, the only Subaru Crosstrek in the entire lot. Even a non-car guy like myself could see that. Within three seconds, he had popped off the old blades and set the new ones in their proper place. I thanked him and offered an accompanying wave of my hand. His parting words were, "I think you'll really enjoy these blades."

I have owned and driven several cars in my lifetime. I do not recall ever — ever! — thinking, while observing the wipers sweep the downpour of rain off my windshield, allowing for a clear view of the road ahead of me, "Well, goddamn!, I certainly am enjoying these windshield wipers! Yes sir! Pure enjoyment!"

Guess where I will never be going again.  Go ahead.... guess.

www.joshpincusiscrying.com

wrong 'em, boyo

I hate to beat a dead horse and tell another story about the tire troubles that seem to be plaguing the Pincus family vehicles, but.... I will anyway.

Mrs. Pincus and I were all set to meet some friends for dinner. We climbed into my wife's car and she started up the engine. Just before she slid the transmission into reverse, I saw the dreaded "tire pressure" indicator light glow angrily amid the illuminated gauges on the driver's side dashboard. I pointed the light out to Mrs. P and then I hopped out of the car to assess each tire individually. They looked okay to me. None of them seemed to yield to a frim pressing of my fingers. None of the tires looked the least bit flat. But, just to be safe, we took my car to the restaurant. On the way, I made an appointment for service at a place near my house that was conveniently open on a Sunday. The tire place's website was very intuitive and making an appoint was a snap. I even got two — two! — confirmations for my appointment. One emailed and one via text.

The next day, before I left for my appointment, I asked my wife about the last car inspection. I recalled having to purchase four tires just a few months ago. She confirmed the purchase. I didn't want some hard-sell corporate stooge eager to meet a company quota trying to sell me four new tires once they took a look at my wife's car. One tire.... maybe. But, I wasn't going to fall for any of their "upsell bullshit."

 

Guess where I went.

I drove over to the tire place a little before my noon appointment. When I entered the small waiting room/reception area, I was met with an unmanned counter. The room had that distinctive, yet unclear smell of rubber, grease and despair. A few customers were scattered about the room, fidgeting in their uncomfortable chairs and and fiddling with their phones to bide the time. After a minute or two, a young man burst through the door leading from the "off limits to customers" work area. He greeted me with a "hello." I started right in with the time of my appointment and the reason I was darkening his doorstep. He asked if I tried putting air in the tires. I told him I did not and  I did not know which tire was causing the indicator to light up. He asked me to pull my car up to the closest garage door and he would meet me out there. Dutifully, I followed his instructions.

It's magic!

The young man appeared with some sort of grime-covered electronic device. He asked me the make, model and year of my car, then he adjusted the buttons and dials on the device's face. He then dropped down on his knees and — I assumed — connected the device to the front tire of my wife's car. I couldn't exactly see what he was doing. He could have had an official Harry Potter magic wand for all I know about cars. Suddenly, he stood up and, with a frown on his face, told me that the tire pressure sensor on that tire was not working. He checked another tire and his magical tire-checking device reported the same result. He told me that the tire pressure was fine on all of the tires, but the sensors were not working. He went on to say that he could replace them, as he had them in stock. They cost $89 each. I asked if the tires were safe to drive on right now. He assured me they were. I told him I may be back. I drove out of the lot.

$89 each

I discussed the scenario with Mrs. Pincus on the phone as I drove. It was decided that I should go back and just get the sensors replaced. So I turned around and headed back to the tire place. I was greeted at the counter by another guy. I explained what had transpired earlier, as the first guy showed up. I told him that I returned to get the tire sensors replaced. He explained that, while he could do the work, it may take some time. He also admitted that they really didn't have the sensors in stock and he arranged for the second guy to run over to a nearby auto supply store to pick them up. In the meantime, I appropriated one of those uncomfortable chairs and settled in for a long, long wait.

Is this it?

After an hour in the waiting room, I turned to see my wife's car was still parked in the space where I had left it. During this time, the customers who were waiting when I came in had left and new ones had taken their places. After two hours, I spotted my wife's car through the big window that looked out on the work area. After two hours and thirty minutes, the first young man came out to the waiting room to ask me where the wheel lock key was. I shrugged my shoulders. He growled, "Oh, come on man!" I told him to check the back where the spare tire was or the glove compartment or the console between the two front seats. He shook his head and invited me into the "customers are forbidden" work area to find it for him. I maneuvered my way over to my car, avoiding an obstacle course of wrenches and metal tool boxes and hoses that litter the floor of the work area. I opened the driver's door as wide as it could, as it was partially blocked by the metal arm of the hydraulic lift on which the car was parked. I opened the lid of the console between the two seats and — among two lipsticks and a couple of quarters — was a big piece of metal that I vaguely remember being told was the wheel lock key. I raised the piece and displayed it for the first young man. "Is this it?," I asked, as I spun it on my index finger. The young man's mouth fell open. "I swear I looked there," he exclaimed and then he profusely apologized, multiple times, as though he had run over my dog. I returned to the waiting room. To wait.

Screwed.

After three and a half hours, the customers in the waiting room had turned over several times... except for me. A different young man appeared in the waiting room. He was holding a grime-covered plastic pouch that, at one time, may have been clear. It held a paper job order. "Mr. Pincus?," he announced and craned his neck to search for me. I identified myself. He pointed to the job order and asked, "Why do you think your car needs tire pressure sensors?" I cocked my head and looked at him. I noticed the first young man was behind the counter, wrapping up a transaction with another customer. I pointed to the first young man, about to reveal him as the source of the prescribed work. Instead, the first young man jumped to the side of this new mechanic, telling me that he diagnosed the problem. Well, the new mechanic proudly confirmed that all of the tire sensors are fully functional. They show a lower-than-normal pressure in the passenger side rear tire. He turned to the first young man and stated that he undoubtedly had the settings on the magical checking device wrong. He turned his attention back to me and said, "Ill check the tire and see what the problem is." as he head back out to the work area. The first young man slunk sheepishly behind him. Within a few minutes, the new mechanic popped his head into the waiting work through the work area access door and reported that he had discovered a metal screw in the tire. He said he would fix it as quickly as he could.

After four and a half hours, my wife's car was ready. I would be leaving with a freshly plugged tire and the same four tire pressure sensors I had come in with. The first young man finished the transaction. He did not look me in the eye and he did not apologize for his misdiagnosis, making me waste four and a half hours in the waiting room, almost making me spend $356 and lying about having the sensors I didn't need in stock. I don't remember if he even said "Thank you." I don't believe he did.

In hindsight, my first mistake was making that appointment.

www.joshpincusiscrying.com 

hold me

I have had this blog for fourteen years and, admittedly, I have written about some pretty mundane (read: dumb) stuff. Today's blog post is no exception and might possibly be the dumbest subject I have ever tackled. You have been warned...

Loyal followers of this blog (all three of you) know that I purchased a new car recently. It was a major upgrade over my previous car which was twenty years old. I remember when I bought that car in 2004, one of my biggest concerns was that it had a CD player. My new car doesn't not have a CD player... which is fine because I don't know the last time I actually played a CD. (Probably in my last car.) 

Like a lot of you, I carry an insulated water bottle to work with me everyday. The "bottle" is made of aluminum and keeps water cold for the entire workday and beyond. At the end of the day, when I get home from work, I empty it out and there are still fully-formed ice cubes that I put in it that morning. However, the bottle is too big to fit into any of the cupholders in the small console that sits between the two front seats of my car. So, for my morning commute, I reluctantly place my water bottle on the passenger's seat. It stays safely on the seat for most of my drive. Every so often, if I have to quickly hit the brakes to avoid one of my fellow drivers, my water bottle rolls forward, swoops slightly upward from the angle of the seat and — after experiencing a brief moment of "hang time" — slams into the floor mat and rolls under the passenger-side dashboard. Then it will roll to and fro as though it is on board a ship — coming in and out of my peripheral vision as I try to keep one eye on the road. At the next red light, I'll reach down to retrieve the water bottle and place it back on the seat, where I run the risk of  the entire episode playing over and over again. After too many close calls in traffic, I decided that something had to be done.

I searched Amazon for "2024 Subaru Crosstrek Oversize Cup Holder Insert," making sure I covered every conceivable key word I could think of. I expected the search result to show me two or three or maybe even five options from which to choose. It yielded 103. One hundred and three! Granted, in typical Amazon fashion, some of the results were totally unrelated to car cup holders. One listing was for a retractable cover to conceal the cargo storage space behind the rear seats.. Another was for louvre inserts for the car's rear windows. Once I whittled out the unrelated items, I was left with about ninety car cup holder options.

I figured on paying around ten bucks for something that would keep my water bottle from rolling off my car's passenger seat and possibly contributing to a nasty collision. I thought that, in itself, was worth ten bucks. I was shocked — shocked, I tell you! — that the prices for, what was essentially the exact same device, ranged from $6.99 up to $45.00 for a very fancy, multi-compartment, full console divider. I just wanted a simple little plastic insert that fit securely into my existing cup holder with a wide opening to accommodate my water bottle.

Once I narrowed my choices down from the many available (and eerily similar) options, I chose the trusty TYKOR-53 Cup Holder Extender for Car with Adjustable Base. This baby was an economical $9.99 and boasted an Amazon customer approval rating of 4.4 out of 5 stars, with 70% of those reviews offering such glowing praise as "Perfect!," "Exactly what I needed!" and the one that almost brought a tear to my eye: "It's more satisfying than I expected!" I made sure I read the negative reviews as well. Those are always entertaining, especially after seeing that most buyers were very pleased with their purchase. I enjoy reading disgruntled buyers' petty complaints and the ones for the TYKOR-53 were indeed petty. One unhappy buyer stated that "it does not fit the 2003 Honda Odyssey." Well, this does not apply to me, as I do not own a 2003 Honda Odyssey. Besides, buying an ill-fitting cup holder insert is not going to solve the problems of a 21-year old car. Another disappointed buyer was miffed that it "does not fit foreign cars," only to specify later in the review that is did not fit in their Italian-made car. Well, my internationally-challenged friend, Italy is not the only country that exports cars. You should do better research before publicly denigrating the poor TYKOR-53 for something that is clearly your own shortcoming. (If I may interrupt my own train of thought for a moment, if you really want to be entertained, read the one-star reviews for The Diary of Anne Frank on Amazon.)

I checked the specs for the TYKOR-53 and found "2024 Subaru Crosstrek" among the cars that it professed to accommodate. I read about the ease of installation (no tools required!) and that was good enough for me. I placed my order and in a couple of days my brand-new, water bottle-securing, easy-installation, non-2003 Honda Odyssey-fitting TYKOR-53 arrived. In a matter of minutes — nay! Seconds! — it was in place in my car, ready to hold my water bottle comfortably, safely and securely.

Now I will call my insurance company to see about the possibility of  a cup holder discount.

(Hey... I told you at the very beginning this was gonna be dumb.)

www.joshpincusiscrying.com