Remember that guy I told you about last week? My co-worker who stinks? Well, I have another co-worker who also stinks... but in a different way.
I have been in and around the commercial printing business for approximately 40 years. I have worked for printing companies. I have designed for printing companies. I have dealt with printing companies as a customer. In my nearly four decades of experience, I can safely say, with certain small exceptions, that people in the commercial printing business are some of the dumbest people I have ever met. The frightening majority of folks in the commercial printing business are ignorant, narrow-minded lunkheads who, aside from operating a printing press roughly the size of a battleship, can't do much else. And the sales force in the commercial printing business don't posses the skills to operate the presses, so they are even dumber. Salespeople who sell commercial printing services are a special kind of dumb.
Here's my most recent encounter with one of their representatives.
In my current job, I design ads and other promotional materials for the supermarket industry. I work closely with a guy who sells the owners of these supermarkets on the idea that their store needs these items in order to drum up business. After lengthy in-person or phone conversations with the customer, the salesman hands me scribbled pages of notes and rudimentary drawings and it's my job to translate these hieroglyphics into something "pretty." After submitting a design idea, the salesman runs it by the customer and it goes though several more rounds of changes, edits and additions until an approval is given and it goes to print. The changes are usually transmitted via email . But along the way. some of those changes are delivered verbally, in the form of the salesman sitting behind me as I guide my mouse cursor around my computer monitor, telling me "Move that there." and "Change this to that."
The salesman in question is a slick little motherfucker with a Mephistophelian beard, French-cuffed shirts and a vocabulary like a longshoreman. An uneducated longshoreman. He complains about the stupidity of every single one of his customers. He second-guesses his customer's changes and often directs me to make changes contrary to their changes... only to have those changes changed back to what they originally requested.
Just this week, I was working on a door hanger for a supermarket grand opening in the South Jersey area. (You know what a door hanger is. It's a long cardboard advertisement with a slotted hole cut in it that... you know... hangs on your doorknob.) This particular piece had gone though an inordinate number of changes over a period of a couple of days. (I generated nearly eight unique proofs, only differentiated by a few insignificant changes — none of which would ever be noticed by a potential recipient as he tosses it from his front door into the pile of the week's recycling.)
Late on Friday afternoon, the salesman stomped into my office, grumbling something about "more changes." He plopped himself into a nearby office chair and asked me to pull up the pending door hanger-in-progress on my computer. As I searched my folders for the proper version of the InDesign file, the salesman said: "The first thing the customer wants, is to add 'Black Lives Matter" to the front, under the logo."
I froze.
I slowly turned around, something I rarely do, as I prefer to accept dictated changes while I face my computer screen. "Really?," I asked. Customer changes of any kind never surprise me. Store owners have been known to make any number of unusual requests ("unusual" in my opinion) for what they want added to their advertising in the name of the dangerous combination of "promotion" and "community awareness."
He laughed heartily. "No," he clarified, "I'm just kidding."
This made me angry. Very angry. First of all, as the "new guy," I was in no position to say anything about anything. I couldn't reprimand him. I couldn't explain how I found his callous comment offensive. I couldn't tell him how his belittling of the BLM movement was dismissive of an entire race that has been dismissed for years and years. I certainly understood his derisive remark. The supermarket is located in a predominantly black neighborhood. In his narrow little mind, he saw me — a white guy with gray hair — as a comrade. A compatriot. A confederate. An ally. A reflection of his own way of thinking. He even repeated his little racist comment to the real stinky guy behind me — who chuckled with his acknowledgement.
The salesman continued dictating the actual changes he wanted and I made them to the document. I generated a PDF proof and emailed it to the salesman, hitting the big "SEND" button as he exited my office. I stewed for sometime until I gathered up my jacket and left the office myself, as it was the end of another work week.
Over the weekend, I thought (on and off) about my few options. I decided — reluctantly — to do nothing. Not to say anything to my supervisor at work. Not to say anything to the nice lady in Human Resources who I have not seen since my first day of work seven months ago. I decided to let it pass. Racists will always be racists. I can't change that. Stupid people will always be stupid. I can't change that either.
The best I can do is blog about it.
So I did.
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